Opening Up Susan’s World Again

As Susan’s sight gradually deteriorated, her world became increasingly small. Unable to recognise faces or judge people’s expressions, she felt nervous going out alone and became reliant on others.

“I didn’t feel like I could get out,” she said. “It made me feel sad and a bit nervous.”

Sight loss also affected Susan’s independence at home. She stopped baking because she could no longer see the oven controls clearly. Even making toast meant cooking by smell.

Supporting Susan to remain independent

When Susan contacted Galloways, the team focused on what mattered most to her: remaining independent and continuing to enjoy her own home.

Susan was referred to receive a cane and patient, one-to-one guidance on using it safely. She was accompanied on her first outing, being taught how to navigate busy spaces and locate dropped kerbs.

“I felt daunted, but he was so patient and kind,” Susan said. “He put my mind at rest.”

Today, Susan can attend medical appointments and run essential errands without always relying on somebody else.

“I’ve been independent all my life,” she said. “I have no plans to change that.”

Making everyday life easier

Galloways also helped transform daily life at home. Large-number stickers mean Susan can use her oven and microwave again, while an accessible radio provides entertainment, companionship and connection.

Support rails fitted beside her garden steps have enabled her to peg out washing safely and rediscover a hobby she feared she had lost forever.

“I’ve managed to start gardening again,” she said. “It makes me happy to get my hands in the soil and do something I enjoy.”

Susan still experiences difficult days, but now the good days are more frequent.

“Galloways has helped me feel less alone,” she said.

Through practical support, kindness and understanding, Susan has regained far more than everyday skills – she has regained confidence, connection and control over her life.